TechSmart Co-Managed IT

It's your IT, only better. TechSmart lets you seamlessly link your IT service desks to ours and allow Techworks to become an extension of your internal support team. We help your existing IT department take advantage of proven methods that will optimize your technology and strive for peak efficiency.

What We Provide

• The tools you need to be successful
• Management of your IT staff
• A business management system
• We can also work with existing management software
• A complete audit trail of internal IT work performed
• Consulting to ensure optimal use of your IT staff

What You Get

Help Desk

Gain instant awareness into trouble tickets and resolution efforts

Time Sheets

Monitor time accurately while creating accountability

Project Tracking

Gain insight into strategic corporate initiatives and project schedules

Dispatch Portal

Understand where your resources are best utilized

Service Boards

Stay on top of issues while improving response times

Dashboards

Track and monitor key performance indicators in real time

How Your Business Benefits

• Focus on your core business, not IT problems
• Track progress and status quickly and easily
• Immediate access to additional IT services
• Enhanced IT plans to boost daily business tasks

How Your IT Department Benefits

• You control when tickets get escalated to us
• Tools to manage and prioritize requests
• Improved productivity
• Balance of workload; never feel overwhelmed

Call us at (631)285-1527 or e-mail us at to learn more!